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Returns

How to Issue a Return

For all returns please contact us at info@soonerdistributors.com

Quality Goods Return

For the return of the quality goods, we compensate the cost of goods only. Delivery charges are not compensated. The same works for a partial return of quality goods – delivery charges also won’t be compensated.

You can return an item or entire order if it meets the requirements below:

  • Both item(s) and its package should be saved in their original conditions
  • Confirmation of your Order ID and the fact of purchase and its conditions (commodity or cash receipt)

Defective Goods Return

You can return defective goods with a full refund of both order price and shipping expenses. In the case of a partial return, shipping expenses are not compensated.

We consider an item defective if it meets one of the following conditions: items with the wrong article, quality, or size.  Differences in layout and design elements won’t be considered as indicators of non-quality products.

Refunds are made within 5 working days from the moment we receive the returned product, you’ll receive a relevant email notification. If a refund is issued to a bank account, the refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.

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